We have spent years trying to solve the problem of access to knowledge.
More research. More evaluations. More reports. More data. And now, with AI, we can find, connect and synthesise information at a scale we could not have imagined even a few years ago.
But what if the problem has changed?
What if we no longer have a knowledge problem, but an understanding problem?
Knowledge can tell us what happened. Understanding requires us to see how things connect, what they mean in context and, importantly, how they are experienced by the people closest to the problem.
Take something as seemingly straightforward as extreme heat. Data can tell us how temperatures are changing. Research can tell us about the health and economic consequences. But speak to a street vendor, and suddenly those separate pieces connect. Heat affects how long she can work. That affects her income. Her ability to stop working depends on healthcare, social protection and the realities of supporting a family.
Her experience doesn’t compete with the data. It gives the data context and consequence.
And it raises a larger question: what changes when that lived experience enters our understanding of a problem at the beginning, rather than after the solution has already been designed?
This is part of the thinking behind Apurva LENS.
The idea is to help make the knowledge that already exists work for us — bringing together research, evidence and organisational learning with the voices and lived experiences of communities, and revealing the connections between them.
Because understanding isn’t simply about having more information. It’s about seeing how things connect and retaining the context behind them.
AI can help us see more of that picture. It can surface patterns, connect perspectives and synthesise knowledge at a scale that wasn’t possible before.
But it cannot make the judgment for us.
Someone still has to ask: What does this mean? Whose experience matters here? Does this change how we understand the problem? What should we do differently?
That remains human work.
The opportunity with AI, then, isn’t to take humans out of decision-making. It is to take some of the burden of managing knowledge away from them, helping us move from knowledge to understanding and from understanding to action.
And when what organisations have learned comes together with the lived wisdom of communities, something more becomes possible: collective wisdom that can help us understand and respond to complex problems together.
For us, that is where technology becomes interesting for systems change.